The client support that you will receive from your cloud hosting provider is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical issue with an existing account. Prompt and correct info about a question or a problem will save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from an actual web hosting supplier not from a reseller. If you obtain a hosting account via a company that doesn't own its servers and it cannot access them directly, it's very likely that you'll wait for a day or two in order to receive an answer to any query, thus your websites may remain offline for quite a while. In contrast, a provider which provides various ways of communication and has a support team that is available all the time will assist you to right away and help you minimize or totally avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
We offer 24/7 customer, billing and technical support for all of our Linux cloud packages. Even if you aren't our client yet and you have some questions, we can help you without delay and provide the necessary information, so as to give you the choice to make the very best decision when you obtain a new web hosting account. We are available twenty-four seven, including weekends and holidays, and we provide you with multiple options for communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have a couple of phone numbers around the world, so that you are able to call the one that is closer to you. The maximum response time for your e-mail messages and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, so you can forget about waiting for days and nights to receive assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get timely support, especially when your web site is not functioning as it should be for some reason. All of our Linux semi-dedicated packages come with 24/7 customer and tech support, consequently in case anything happens, you will be able to use various methods to let us know - telephone line with several local numbers internationally, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and general matters, so in case you don't have an account yet, for example, you will be able to get extra info for our solutions, or we will help you with less difficult tech matters. The other two options are for solely technical troubles or anything which is more time-consuming considering that it's more convenient to follow the correspondence between you and our support crew. The warranted max answer time for them is just an hour, the regular one - 15-20 minutes, so you will not have to wait for an entire day in order to get support like you may have to do with various other service providers.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server packages that we provide include 24/7 support through different means of communication and with a 1-hour max response time warranty. In case you want to find out more about the plans or you have any kind of billing or general questions, you are able to phone one of the local numbers that we have globally or you can use our live chat support and speak with a live agent. For entirely tech issues that need assistance from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email, because all of these channels are more appropriate to keep track of a particular issue. The reply time for them rarely exceeds 30 minutes, which means that you can forget all about waiting for a whole day to receive assistance. The support service is available for any server-related matters, including the pre-installed software. If you want assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we supply for all of the plans.