Although the web hosting service supplied by the different companies is practically identical, every provider has a customized platform with its own modifications and different ways to perform particular procedures. For this reason, an information-rich knowledge base would be unbelievably helpful both for persons with no previous experience and for tech-savvy users who will at some point find out how particular procedures are accomplished, but will lose precious time meanwhile. The aim of such a knowledge base is to help make the service quick and simple to use, saving users plenty of time and effort. The end result is more contented clients, as they can easily find the info they’re seeking, and significantly less work for the client support staff representatives, because usually the vast majority of the enquiries and issues that clients have got are already included in the knowledge base. On the condition that the articles are properly written and cover more things, you will be able to learn more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Cloud Hosting
Our cloud hosting packages include a comprehensive knowledge base where you can find information on all the problems that you could possibly chance upon and their resolutions. You can read how to create and administer a mailing list, how to use an .htaccess file, or how to continue in case the settings of your email client are accurate, but still you’re unable to send email messages, for example. We’ve done our utmost best to be as exhaustive as possible and to encompass all the available options so as to save you time and energy and to give you different solutions for each single problem. The knowledge base includes educative articles as well – both general ones about the hosting service as a whole, and more specific ones, which will help you become familiar with the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to specific features and functions in every Control Panel section, whereas if you wish to browse the whole article archive, you should go to the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers come bundled with an elaborate article archive where you can find any info that you may need about our web hosting services or about the Hepsia Control Panel that we use. We have created it on the basis of the feedback that we have gathered from our customers throughout the years and, as a consequence, our articles deal with particular problems that you could experience and propose the most effective way to rectify them, for instance receiving an HTTP 500 error message or being unable to send e-mails from your PC although you have the correct SMTP settings. The articles are available in every section of the Control Panel and you can check them at any time. They can help you widen your knowledge not only about our services, but also about the web hosting sphere in general, as they include exhaustive guides and general info such as what file permissions or cron jobs are.