If you’ve bought a hosting plan and you’ve got certain questions in regard to a particular function/feature, or if you have bumped into some complication and you require assistance, you should be able to get in touch with the respective support team. All web hosting companies deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, because the quickest way to resolve an issue most often is to post a ticket. This method of communication renders the replies sent by both sides easy to follow and allows the customer support team members to escalate the case in case, for instance, an administrator should interfere. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you must have at least two separate accounts to get in touch with the tech support staff and to actually manage the hosting space. Non-stop logging in and out of different accounts can sometimes be a bore, not to mention the fact that it requires lots of time for the majority of hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting
from our company, you won’t ever need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket whilst you’re browsing your website files or fine-tuning different settings. The ticketing system is being strictly monitored 24x7x365 by our tech support team members and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to get assistance. In stark contrast to certain hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you wish and request information concerning any billing or technical problem. Additionally, you can read a variety of educational articles, which will help you tackle the most commonly experienced issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated packages
, was built with one objective in mind – that you should be able to manage everything related to your account in a single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or bump into an obstacle, you can touch base with our customer support staff members instantaneously without needing to log into another admin dashboard. You can browse through your web files or check various settings in your account while you open a new ticket or read the answer to an old one. If you have an immense number of tickets and you’d like to find a particular one, you can resort to the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain an answer in less than 60 minutes regardless of the nature of your question or problem.