A live chat is one of the methods of communication supplied by some web hosting providers as a part of their support service. Determined by the provider, the chat is used for pre-sales, billing and/or tech assistance. This method of contact is faster as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything as compared to a phone call with an agent. Furthermore, if the trouble that you have requires some time to be examined and dealt with, you'll be able to do something different in the meantime instead of just waiting, like you would have to do when you call. Also, you can use a live chat support service totally free provided that you have Internet accessibility even if your hosting provider is situated in a different country and they do not have a local telephone number you can call.
Live Chat Support in Cloud Hosting
We supply a live chat support service for all of the Linux cloud packages that we offer and we will assist you with almost everything in real time. In case you don't have an account with us yet, we'll provide you with more information about the packages to help you to select the most appropriate package. If you are an existing client, we are able to assist you with any general or billing matter along with with a number of common tech troubles, for instance an email address setup in a desktop email client. In case you cannot call us for whatever reason or you are in some country where we don't have a local phone number, the live chat is the best option to contact us. Needless to say, some situations require longer time to investigate and test, which means that you will need to open a ticket to our technicians, still, we can save you time and help you with numerous issues on the chat.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we supply with all of our Linux semi-dedicated packages, you'll be able to find the replies for any questions you may have or have various troubles resolved rapidly. The service is online every single day, therefore you are able to get in touch with an agent even on holidays and weekends. If you're unsure which plan would be better for your web sites or if our revolutionary cloud hosting platform matches some system requirements, you can come on the live chat before buying anything. If you're a present customer, you are able to receive more info about account settings, billing issues and various common tech issues you may have, let's say if you can't set up an email account in a client on your PC. The live chat can save you plenty of time no matter where you are or when you get in touch with us.