Should you ever experience a problem with your site and be unable to tackle it yourself, ask the web hosting company’s customer support team to assist you to get the site back online. A prompt solution would be the most favorable scenario, but many companies respond within twenty four hours or even more, especially if you’re dealing with a reseller. Even if your problem can be solved easily, your website may not function correctly or may not be reachable whatsoever for a lengthy period, so you may lose potential clients since it is rather unlikely that anybody will go back to a website that’s faulty. With that said, you ought to make sure not only that you can touch base with your hosting company, but also that they can reply and help you in a well-timed fashion. If a web application update doesn’t go as planned or you delete something by accident, for instance, the website must be fixed swiftly so as to prevent extended unavailability.
One-Hour Response Guarantee in Cloud Hosting
If you’re using any of our Linux cloud packages and you have a query or face a certain difficulty, you can touch base with us 24/7 by submitting a client support ticket or by writing an email and we guarantee that you will have an answer in no more than 1 hour. In case the issue can be sorted out, we’ll do it before we reply, while if there is something that you have to do on your end, we’ll give you all the needed info – what settings to check, what workable solutions to try out, and so on. Usually, you will receive an answer within less than thirty minutes, which goes to say that waiting for hours and hours or even for more than 1 day to get support is something impossible. Our sixty-minute response time guarantee applies to any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a customer support ticket from your hosting Control Panel or send an email connected to your semi-dedicated server, you will obtain a reply within sixty minutes max. You can get in touch with us whenever you want with regards to general, technical or billing issues and considering the fact that we’re working day and night, you’ll invariably obtain assistance right on time. Based on the specific issue or question, we’ll supply you with more information, fix the complication if it has been caused by something within our reach or tell you what to do on your end if you have to adjust a certain setting for a web app that we can’t access. You can just forget about waiting around for an entire day for every single answer. As it is, in most cases we reply to tickets and emails within no more than twenty-twenty five minutes.