In case you have ever had a cloud hosting account before or you have dealt with any other kind of online service, you're probably well aware from your personal experience that for a lot of things it is better to speak with a live person on the telephone than to exchange support tickets or e-mail messages. If you'd like to find out more about a particular service before you decide to order it or if something small has to be done, for example, it will be much easier and a lot faster to get it done real-time. If you're given the option to talk with representatives by phone, it's very likely that you are dealing with an actual website hosting supplier, not a reseller. The type of support that you'll get by phone varies between different companies - from common issues to professional technical support. Generally the majority of providers will offer you pre-sales assistance and first level phone support, while more complex technical matters are resolved via e-mail and tickets.
Phone Support in Cloud Hosting
Our cloud hosting
plans feature telephone support 14 hrs a day even on public holidays, therefore if you don't have an account yet, you will be able to call and learn more about our services or if we'll meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you can contact the telephone number that is closer to you. If you're an existing customer, we will assist you promptly with all the general and billing matters and with various technical issues so as to save you time and efforts - we acknowledge the fact that sometimes it is easier to consult with a live person to get things done instantly. Of course, some matters simply cannot be managed over the phone, so in such a case you are able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be someone to help you when you have any questions about the semi-dedicated server
plans that we provide. Whether you wish to find out more about our packages, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more complex problems could need a support ticket so as to give some time to our tech support team to investigate, we'll help you with a lot of tech questions on the phone as well, saving you precious time and efforts. As we have data centers on as many as 3 different continents - in the U.S.A., the UK and Australia, we have local phone lines in all of these countries as well. In case you're in another country, we have a global number where you're able to reach us.