Technical Support Channels
A 60–Minute Ticket Response Guarantee
We offer a 60–minute response guarantee for every ticket or e–mail that you submit to our client care team. We will rapidly respond to all standard questions and forward the matter to our administrators if any further assistance is needed. If you make use of the Admin Services package, we will execute any of the included tasks at a time that has been discussed with you beforehand.
A Premium–Quality Customer Support Service
Should you require help while working with our Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server for you, you can get in touch with our tech support team at any time via the ticketing system. In addition, in case you require assistance managing your dedicated web hosting server, you can order our Admin Services package, which includes OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting procedures, data backup hard disk drive storage space, etc.
A User–Friendly Help Area
Every Linux dedicated servers hosting package comes with our free–of–cost Control Panel, which features an elaborate knowledge base and a group of step–by–step video tutorials. Whenever you need help while working with the Control Panel, just click the Help or Videos buttons in the top right corner.