Support Channels

  • 1 hour ticket response time
  • A one hour Ticket Solution Guarantee

  • Our team of specialists will do their best to respond to your assistance tickets within less than 1 hour. If, however, the situation you have experienced demands the help of the Administrators’ =Dept,= we will send the ticket to the person on duty and will post a note to notify you.

  • Top quality support service
  • Professional Technical Help Service

  • Our technical help and support Department will be on shift for you 24/7 to to attend to all support request tickets that you send to us. We offer customer help and support for all the programs that are installed in advance on your server. These include our custom designed Control Panel, the chosen Operating System and the server administration panel (with regards to the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • Each part of the Control Panel that comes as a gift with your VPS offers an internal knowledge base. There’s a collection of detailed how to content articles and a range of step–by–step video training materials that present all the basic web site supervision tasks. You can use them by clicking on the Help or Video keys in the top right part of each Control Panel section.